Contact
Talk to someone who has seen the report
Questions about a finding, a scan that did not behave, or whether Webshop Vitals fits the way your store is built.
We answer on working days, usually within one.
Email support
The fastest route for anything specific to your store. If a scan failed, include the support reference shown on that scan, because it points us straight at the exact run.
support@webshopvitals.comAlready have an account
Settings has a one click diagnostic identifier that tells us your workspace, your plan and the app version, so you do not have to describe your setup.
Open settingsUnderstanding a finding
Every finding carries a rule code and a plain explanation. The feature pages go a level deeper on what each check looks at and why it matters.
Browse the checksBefore you write
What to include so we can answer in one reply
None of this is required. It just saves a round trip.
A scan failed or looked wrong
Send the support reference from the scan page. It identifies the run, the rules version and the stage that failed, which is usually enough to answer without any back and forth.
A finding looks like a false positive
Tell us the rule code and the product URL. We would rather fix a rule than have you work around it, and findings that turn out to be wrong get corrected in the ruleset.
A question about billing
Include the email on the account. Plan state is read from Stripe, so we can see exactly what was charged and when.
Or just run a scan and see
Most questions answer themselves once you have your own report in front of you.
No credit card needed for the free scan.